Returns & Exchanges
At Twist Perfumes, we want you to find your signature scent with complete confidence. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for items in their original, unopened packaging.
Initiate Your Request
Contact our customer concierge team with your order number and the reason for your return to receive an authorized Return Merchandise Authorization (RMA) code.
Secure Your Package
Place the unused fragrance in its original designer box and wrap it securely in protective padding to prevent any leakage or damage during transit.
Ship It Back
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; ensure you retain your tracking receipt for verification.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing